Refund and Returns Policy

Molddoctor.nl is part of Inter Management and conforms to the following conditions. As a result, molddoctor.nl ensures clear and generally accepted agreements between customer and company.

You may download the withdrawal/return form at the end of this page:

> Download Terms and Conditions.

1. Right of Withdrawal/Return: As a European consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

2. How to Exercise Your Right of Withdrawal/Return: To exercise your right of withdrawal, you must inform us at info@molddoctor of your decision to withdraw from this contract by an unequivocal statement (e-mail). You may use the attached model withdrawal form, but it is not obligatory.

3. Effects of Withdrawal/Return: If you withdraw from this contract, we shall reimburse all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Return of Goods: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

5. Model Withdrawal Form: (Complete and return this form only if you wish to withdraw from the contract)

Inter Management
trading as molddoctor.nl

molddoctor.nl HQ
Majoor Kampstraat 12
1411 TT Naarden
The Netherlands

Chamber of Commerce number: 77928520
VAT identification number: NL003259915B40

Please note, to download the return form for returns! You can find our return address at the bottom of the model form for the right of withdrawal.

Telephone number: +31(0) 6 8436 6625, available Monday to Friday 09:00 to 18:00 and on Saturday and Sunday 12:00 – 15:00
Email: info@999molddoctor.nl

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service: Ordered on [date]/received on [date]: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:

> Here you can download the withdraw form.

6. Exceptions to the Right of Withdrawal/Return: The right of withdrawal does not apply to the following kinds of contracts:

• • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

• • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

7. Contact Information: For any questions regarding the withdrawal/return process, you may contact us at info@molddoctor.nl.

This withdrawal/return policy is in accordance with the European Union Consumer Rights Directive.

Need help?

Contact us at info@molddoctor.nl for questions related to refunds and returns.